Distribution information
Welcome to Wrhzn23 Game Recharge Card Shop! We focus on providing you with instant and secure delivery of electronic vouchers, allowing you to quickly start your game recharge experience. Below are the detailed delivery process and instructions:
I. Delivery Method Description
Our store only provides electronic voucher delivery service, applicable to all electronic codes, digital keys and virtual recharge cards. There is no need to wait for logistics, and you can quickly obtain the recharge voucher after successful payment.
II. The Entire Process of Electronic Coupon Delivery
Payment verification process: After you complete the online payment, the system will verify the payment information within a few minutes to confirm the validity of the order.
Automatic code allocation: After successful verification, the system will automatically allocate a unique and valid recharge code from the exclusive card pool, ensuring that the code has not been used and matches the type of card you purchased.
Dual-channel delivery code
Direct access to the order details page: After successful payment, the page will immediately redirect to the [Order Details Page]. You can directly view and copy the codes in the dedicated sections for "Product Key," "Recharge Code," or "Card Information." We recommend that you immediately take a screenshot and save it, or accurately record the code, to avoid omissions later.
Order confirmation emails containing the recharge code will be sent simultaneously to the email address you registered with our store. If you do not find the email in your inbox, please check your "Spam" or "Promotional Emails" folders to prevent the email from being misclassified.
III. Delivery Time Guarantee
Under normal circumstances: After payment verification is successful, you can obtain the recharge code within 5 minutes through the order details page or the registered email address, achieving "recharge code upon payment".
Special Circumstances: In case of temporary system delays, high-concurrency orders during peak shopping periods, etc., the maximum delivery time will not exceed 30 minutes. If you have not received the code after 30 minutes, please refer to "Frequently Asked Questions" for assistance.
IV. Important Notes and Safety Tips
Region Compatibility Check: Before purchasing, please ensure that the selected e-card supports the region of your game account (e.g., US, EU, Hong Kong, Japan, etc.). We are not responsible for any issues arising from region incompatibility that prevent top-ups.
Code Security: Recharge codes/keys are unique and irreversible. Once delivered through the above channels, delivery is considered complete. Please keep your code safe and do not disclose it to others. Our store is not responsible for code leaks, thefts, or misuse by others due to improper personal safekeeping.
V. Frequently Asked Questions (FAQ)
Q1: What should I do if I haven't received the recharge code after purchasing an e-card/voucher for more than 30 minutes?
A1: Please follow these steps:
Step 1: Refresh the current page or log in to your account again and go to the [Order Details Page] to search again;
Step 2: Thoroughly check the inbox, spam folder, and promotional email folder of the registered email address;
Step 3: If the above steps do not find the code, please contact customer service immediately and provide your order number. We will manually search for and assist you in resolving the issue.
Q2: After receiving the recharge code, what should I do if I receive an "invalid" or "already used" message when trying to recharge?
A2: This situation is extremely rare. Please confirm the following first:
Confirm that the input code is completely consistent with the obtained code, with no extra spaces or errors in capitalization;
Confirm that the electronic voucher area matches the game account area.
If you still receive an error message after confirming that everything is correct, please contact customer service immediately and provide a screenshot of your order and the error message. We will quickly initiate an investigation and verify the issue with the coupon issuer.
VI. Customer Support Channels
If you encounter any problems during the delivery of your e-coupon, please contact us through the following methods:
Submit a support ticket: Log in to the store's official website and submit your issue through the "Contact Customer Service" or "Help Center" page. Please include your order number so that we can quickly locate your order.
Customer service email: xmwrhzn@outlook.com;
Online customer service: (+86) 18596774772;
Service hours: Monday to Friday, 9:00-18:00.
Produced by: Xiamen Weiruhang Intelligent Technology Co., Ltd.