一、core policy principles

Wrhzn23 , a digital lifestyle recharge website under Xinyi Banrui Technology Co., Ltd. , focuses on providing instant digital services such as phone credit, data traffic, and game points. Because digital goods are used immediately after successful recharge and cannot be withdrawn, with their value consumed simultaneously, no-reason returns and refunds are generally not supported. Successful recharge transactions are considered final transactions.

II. Situations where refunds are not supported

The recharge status is "Successful" or "Transaction Completed": You have confirmed the order information (mobile phone number, game account, etc.) and completed the payment. The system clearly shows that the recharge was successful.

Incorrect personal information: The incorrect recharge recipient was caused by your own reasons, such as entering the wrong mobile phone number, selecting the wrong operator/game server, or entering the wrong account.

The service is already in use: After a successful recharge, services such as phone credit/data usage, membership activation, and game points have been used.

Change of personal will: After purchase, due to personal reasons, the need for the digital product has changed and the product is no longer needed.

Unused beyond the expiration date: Your purchased recharge card or redemption code has expired due to your own reasons for not using it within the validity period.

Friendly reminder: Before submitting your order, please double-check your recharge information and make payment only after confirming that everything is correct!

III. Circumstances under which a refund can be requested

You may contact customer service to request a refund only in the following special circumstances, and we will process it according to the actual situation:

Duplicate payment: Due to network delays, you have made multiple payments for the same order.

System malfunction caused recharge failure: Due to a system malfunction of our platform, bank, or operator, you have made payment but the service has not been successfully credited to your account.

Our product information is incorrect: The platform mistakenly sent you false product information (such as incorrect face value or incorrect scope of application), which prevented you from using the product properly after purchase.

Other situations requiring a refund as stipulated by law.

IV. Refund Application Process

Contact us: Within 24 hours of discovering the problem, contact us via our customer service email address xmwrhzn@outlook.com.

Required materials: A unique order number, recharge account (phone number/game account, etc.), a detailed description of the problem, and supporting documents such as screenshots of successful payment and failed recharge.

Review and Refund: After receiving the application, the customer service team will complete the review within 1-7 business days. If the application meets the requirements, a refund will be initiated, and the funds will be returned to the original payment account. The arrival time depends on the payment platform.

V. Contact Channels

Customer service email: xmwrhzn@outlook.com

Online customer service: Monday to Friday, 9:00 AM to 6:00 PM

Customer service hotline: 18596774772

Thank you for your understanding and support of Xiamen Weiruhang Intelligent Technology Co., Ltd.!